Shipping Policy
All products are made to order. Orders may take 1-2 weeks to fill. If you need an urgent order, please contact us before placing your order. Once filled, orders delivered to NSW, VIC or ACT will arrive within 2-4 business days.
Orders delivered to QLD, NT, WA, SA or TAS will arrive within 4-7 days. Please use these timeframes only as guides.
Postage cost is charged at a flat rate of $10. All orders over $100 will receive free postage.
Returns / Exchange Policy
Kalama Candle Co. does not offer exchanges or returns on change of mind purchases. If you have received the wrong item by mistake, please notify us immediately via email to organize an exchange. All items are thoroughly checked before sending and are packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us within the 7-day period at sales@kalamacandleco.com.au and we will organize a replacement for you. If a replacement is unavailable you may choose another suitable item.
Kalama Candle Co. will not be responsible for replacing items that have not been used properly according to our Care Instructions.