Kalama Candle Co. does not offer exchanges or returns on change of mind purchases. If you have received the wrong item by mistake, please notify us immediately via email to organize an exchange. All items are thoroughly checked before sending and are packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us within the 7-day period at sales@kalamacandleco.com.au and we will organize a replacement for you. If a replacement is unavailable you may choose another suitable item. Kalama Candle Co. will not be responsible for replacing items that have not been used properly according to our Care Instructions.