Kalama Candle Co. does not offer exchanges or returns on change of mind purchases. If you have received the wrong item by mistake, please notify us immediately via email to organize an exchange. All items are thoroughly checked before sending and are packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us within the 7-day period at sales@kalamacandleco.com.au and we will organize a replacement for you. If a replacement is unavailable you may choose another suitable item. Kalama Candle Co. will not be responsible for replacing items that have not been used properly according to our Care Instructions.
Once you place your order, you will receive an email confirmation from us. If you do not receive an email confirmation, please contact us at sales@kalamacandleco.com.au
All products are made to order. Orders may take up to 2 weeks to fill. If you need an urgent order, please contact us before placing your order. Once filled, orders delivered to NSW, VIC or ACT will arrive within 2-4 business days. Orders delivered to QLD, NT, WA, SA or TAS will arrive within 4-7 days.
You will receive an email when your order has been dispatched, including a tracking number.
We use a courier service to deliver your order. This is charged at $10 per order.
Unfortunately, we only offer postage Australia-wide.
If your order has taken longer than you anticipated, please contact us at sales@kalamacandleco.com.au. If your order has already been dispatched, please contact the courier service with your tracking information.
We take extra care when sending packages, but in the unlikely event that your items are damaged, please contact us at sales@kalamacandleco.com.au immediately. We will organise a replacement for your damaged items. You will need to post the original item to us. Once this is received, we will send a replacement out.